10802 Sapp Brothers Dr.
Omaha, NE 68138
Phone: (402) 597-1188
FREQUENTLY
ASKED
QUESTIONS
You have Questions, We have answers. Here is a list of some of the most frequently asked questions.
Most Asked
Do you sell, fabricate or install granite, quartz, soapstone, quartzite, marble?
Yes, we sell, fabricate and can install granite, quartz, marble, soapstone, quartzite and other stone options for your countertops.
Do you have a showroom?
Yes, we have a showroom.
Do you have remnants?
Yes, we have remnants for smaller projects like bathrooms vanities, small bar tops and or smaller single run area project tops.
Do you have full slabs to view?
Yes, we have some full slabs here to view. However, we do not have as many slabs on hand as our partner locations.
If there if you want to see, we can give you suggestions on where to find the thing your looking for.
Do you install countertops?
Yes, we install countertops.
Do you install cabinets?
No, we do not install cabinets.
Do you do disconnect and re-connect plumbing?
No, Stone Concepts does not do any kind of plumbing work. We are not licensed plumbers. You or your contractor will be responsible for disconnecting and re-connecting your sink and faucet.
Can you recommend a contractor, plumber or designer for a full remodel?
Yes we can recommend many business, contractors, designers, plumbers that we work with that might be able to assist you.
Do you carry sinks or can I supply my own?
Yes, we carry a wide variety of sinks or you can supply your own.
Do you carry faucets?
No, unfortunately we do not carry faucets, you will have to supply your own.
Template and Install
How long does the template take?
It all depends on the size of the job but typically no more than an hour.
Do I need to do anything to be ready before the template?
Yes, please have the tops of your countertops cleaned and cleared off of everything before we get there.
Do I have to be home when you template?
Yes, someone needs to be home during the time of template to go over any questions that you or the templator might have regarding your job that could affect the installation of your countertops. ie: cabinets, walls, corbels, overhangs, corners ect.
How much overhang Can I have on my island or countertops?
You can have as much overhang as you want as long as its supported correctly.
Typically you can have up to 10" inches of overhang before supports are needed.
Anything over 11" inches we recommend you have the appropriate supports.
We can go over and discuss what would be required for your needs.
Do you supply and install supports and corbels?
No, we do not stock, supply or install supports.
You can typically buy them locally or online depending on your needs.
The installation of your supports should be handled by your contractor or cabinet maker.
How long does installing take?
It all depends on the size of the job. On average a typical kitchen takes about half of a day to install.
Do you tearout my existing countertops?
Yes, we can provide the option of tearout at an additional fee.
When do you tearout my old tops if we want that option?
We tearout the same day as the install.
Will you take my old countertops with you and dispose of them for me?
Yes. If we do the tearout, then we will haul away your old tops for you.
Do I need to do anything to be ready for my installation if Stone Concepts is doing the tear out?
Make sure everything is cleaned and cleared off your countertops, empty the cabinet below your sink and make sure your plumbing is disconnected before we get there.
Do you disconnect plumbing?
No, we do not disconnect plumbing. You will need to arrange that with a plumber.
How soon can I reconnect my plumbing to my sink?
The proper amount of time to wait is 6 to 10 hours. This will ensure the bonding or your your sink and tops are fully cured.
Granite
Eased
Waterfall
Bevel
Bullnose
Ogee
Hand Chiseled
How thick is granite?
Granite is 1.1/4" Thick. (3cm)
What edge profiles are there?
We have various edge profiles to choose from:
(Standard Edge): Eased, Waterfall, Bevel
(Upcharge Edge): Bullnose, Ogee, Hand Chiseled
Can you do thicker looking front edge-skirt or waterfall side-end panels?
Yes, we can do that.
How many levels, groups or types of granite are there?
There are hundreds of types and styles of granite ranging from Basic Group 1 all the way to High End Exotic Group level 6.
Do you have full slabs to choose from?
Yes, we have a few slabs at our location and more can be seen at our vendors’ warehouse near our location.
Where are the other warehouses of granite to look at?
The other locations in Omaha are BCS . MSI . MWT . TRITON . and UGM
Click on the names to link you to their information.
Can I pick my own slab?
Yes, you can pick your own slab.
I am looking for a certain granite, do you have it?
You can call us or stop in and tell us what you're looking for and we will do our best to help you find it.
Does granite have to be cut a certain way or can I determine what part I like best?
Once you chose your granite, we can do a layout on the slab before we cut it.
You can tell us what part you like best and we can also determine if the granite can be cut that way or if a seam will be needed.
Can you install my granite without seams?
We do our best to avoid seams, however this depends on many factors including but not limited to material, size of the slab, size of the top being installed, direction of the material and if we can get it into your home with a clear path.
If there has to be a seam, will it be noticeable?
We take great pride in ensuring that if a seam is necessary that it is as thin as possible and well hidden. Our fabricators and installers do their best to make sure that the seam is inconspicuous.
However just to be clear...inconspicuous does not mean invisible.
Is all granite polished?
Not all granite is polished, some granite slabs come in a leathered or honed finish.
If I see a slab that I like that is polished, can you make it honed or leathered?
Changing the finish will depend on the slab and what you want done.
This can be an costly and time consuming thing that can take weeks to be done.
We can look into it and go over all your options with you.
Do you have granite remnants?
Yes, we have granite remnants for small projects.
Quartz
How thick is Quartz?
Quartz is 1-1/4" Thick. (3cm)
What edge profiles are there?
We have various edge profiles to choose from:
(Standard Profile): Eased, Waterfall, Bevel
(Upcharge Profile): Bullnose, Ogee
Can you do thicker looking front edge-skirt or waterfall side-end panels?
Yes, we can do that.
Is quartz natural or man made?
Quartz is a man made engineered stone.
How many levels or groups of Quartz are there?
There are many levels or groups of quartz with various styles and colors from different manufactures.
Do you have samples to see in your showroom?
Yes we have samples from various manufacturers in our showroom to view.
How many brands of quartz are there? How many do you carry?
Click here to see a full list and links to the quartz we carry.
Do you have full slabs to choose from?
No, we do not carry full slabs of quartz on hand. Unlike granite, quartz is typically more uniform stone consistent in color and or and controlled pattern.
What you see on the sample or in an image is exactly how it will look on a full slab.
I am looking for a certain quartz that I do not see on your list. Can I get what I am looking for?
You can call us or stop in and tell us what you’re looking for and we will do our best to help you find it.
Can you install my quartz without seams?
We do our best to avoid seams, however this depends on many factors including but not limited to material, size of the slab, size of the top being installed, direction of the material and if we can get it into your home with a clear path.
If there has to be a seam, will it be noticeable?
We take great pride in ensuring that if a seam is necessary that it is razor blade thin and well hidden. Our fabricators and installers do their best to make sure that the seam is inconspicuous. However just to be clear...inconspicuous does not mean invisible.
Can quartz be honed or leathered like granite?
Unfortunately not, most quartz comes in a low lustre finish unless specifically made that way by the manufacturer.
Do you have quartz remnants?
Yes, we have quartz remnants for small area projects.
Eased
Waterfall
Bevel
Bullnose
Ogee
Supports
How much overhang can I have without support?
You can have up to 10" inches unsupported safely.
Any overhang that goes beyond 11" to 15" inches requires some form of steel or corbel support.
Any overhang that goes beyond 15" inches requires some form of additional leg support.
What is the different types of supports or what kind of support is best for me?
There are many different types and styles of supports out there.
From hidden steel flats to legs and everything in-between.
We can talk about your project and determine what is best for you and your situation.
Where can I get supports at?
You can buy supports locally or online from various store or sites.
Do you install the supports?
No, Stone Concepts do not install any supports, you would need your contractor or cabinet maker to do that for you.
I want a larger eat on island overhang. Can this be done and what supports do I need for that?
Click here for more info and a helpful visual guide.
I have a larger island overhang with legs. Can this be done and what supports do I need for that?
Click here for more info and a helpful visual guide.
I have an island hop-up (half-wall, pony wall, knee wall) Can this be done and what supports do I need for that?
Click here for more info and a helpful visual guide.
I have a standard knee wall (half-wall, pony wall, knee wall) Can this be done and what supports do I need for that?
Click here for more info and a helpful visual guide.
I want a floating top or floating bathroom vanity. Can this be done and what supports do I need for that?
Click here for more info and a helpful visual guide.
Sinks
Can I use any sink in my kitchen?
You can use whatever sink you want as long as it fits in your sink cabinet.
Can I use an sink in my bathroom?
You can use any sink you want as long as it fits in your sink cabinet.
Do you supply sinks or do I purchase a sink from somewhere else?
You can buy a sink from us or you can supply your own from anywhere you want to buy it from.
Is there any most common type, style or brand of sink you recommend?
There are hundreds of makes, models, styles, shapes, colors and brands to choose from on the market.
We always recommend doing your research before buying any sink.
Feel free to call us with any sink related questions and we can help guide you or make recommendations based on your needs.
Can I keep or re-use my current sink?
Trying to keep or salvage your current sink to try and re-use in your new tops can be a challenge.
Most of the time it doesnt work out. There is always potential that your current sinks breaks or doesnt come free cleanly enough to be able to re-use. If you want to attempt to re-use it, you can always try, however... If you be your responsibility to remove it prior to template so that our templator can bring it back with him in order for us to inspect it and correctly digitize it for fabrication.
Also know you would be without a working sink until the day we return for to install your tops.
Can I change my normal undermount sink to a farmsink?
As long as you or your contractor can modify your current cabinets to support a farmsink, then yes you can do that.
What do I need to modify my normal sink to a farmsink?
Click here for a helpful visual
Pop-Up Outlets
Can I have a pop-up outlet in my countertops?
Yes, depending on the outlet and stone stone, that is something we can fabricate. To ensure this can be done
the correctly you will need the outlet on site the day of template. Most outlets must be machine fabricated here
in shop and cannot be drilled out after.
Are there different types of pop-up outlets?
Yes, there are many different types of pop-up outlets. Top mount, flush mount and hidden-recessed.
Can you show or explain the different types of outlets?
Round Pop-Up Outlets
(Rounded "Top-Mount") Pop-up outlets can only be cut before a job is installed.
(Rounded "Flush-Mount") Pop-up outlets can only be cut before a job is installed.
(Rounded "Hidden-Recessed") Pop up outlets can only be cut before a job is installed.
**When our templator come out you will need the outlet on hand and need to know the location you want it drilled at**
Square Pop-Up Outlets
Any and all Square Pop-up outlets can only be cut before the job is installed.
**When our templator come out you will need the outlet on hand and need to know the location you want it drilled at**
Where can I buy Pop-Up outlets?
You can buy various kinds and types of pop-up outlets locally or online on various sites.
Do you install the Pop-up outlets?
No, Stone Concepts does not install these, you would need your contractor or electrician to install them.
I currently have a granite or quartz countertop, can you drill for one in my home?
If you already have existing granite or quartz tops in your home and want to add a pop-up outlet,it can be risky.
First, you will be limited to a small top-mount round only style.
Second, you always run the risk of the top chipping or breaking due to the the tooling, drilling, heat and pressure needed.
Third, the of amount of dust it would create in your home would not be good.
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Top Mount Flush Mount Recessed / Hidden
Top Mount Flush Mount Recessed / Hidden
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